Services
Computer networks are a lot like cars. You don’t realize how much you depend on them until they break down. While a good car shouldn’t require a lot of repair and attention, all cars require some regular maintenance to run smooth.
So do computer networks. Regular maintenance on your server, virus protection, back-ups, and security can go a long way in preventing expensive and disruptive computer disasters and downtime.
Why Clients Are Flocking To Our Service Plans
With the constant changes in technology and the daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. Obviously, the costs of hiring a full-time IT person ($60,000 per year on average) are not always feasible, even for companies with 10 to 75 computers. Up until now, you only had two options for computer support:
Option #1: This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your "internal guru" runs into a network crisis they can't solve.
The problem is, you are pulling this person away from the real job you hired them to do AND, unless they have the time to stay up-to-date on the latest developments in IT support and management, they don't have the skills or knowledge required to properly support and secure your network. The other issue is that they cannot keep an eye on EVERY server and PC twenty four hours a day, seven days a week and heal themselves without the user knowing.
This inevitably results in a network that is ill-maintained and unstable, which then results in excessive downtime, overspending on IT support, and expensive recovery costs, not to mention inefficiencies that cause customers to go to your competition.
Option #2: This is really foolish, but we see it every day; businesses that use their network until it "breaks" and then call in the experts to repair or replace whatever stopped working.
This reactive model of network maintenance is a surefire path to extensive downtime, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered. This leaves a rather dire question: How do you assure that your network is maintained continuously without hiring a $60,000 technician? Let us answer that question...